After order placement and credit approval, delivery can take from 2 to 6 business days depending on where you live. But rest assured, whatever be the destination, we would be packing our products well so that they do not get spoilt
Orders would be typically dispatched by the next working day from when the order is placed and payment is confirmed, subject to availability of product. In case the product is not available, we will keep you informed (Please refer to Refund and Replacement policy).
Our dispatch hours are from 9 am to 6 pm, 5 days in a week. We don’t dispatch on Saturdays, Sundays or other public holidays
Since freshness of the products is extremely important, we have tied up with reputed logistics partners like Fedex, Gati and DTDC. Our logistics partners would endeavour to deliver the shipment within 48 hours from the time of dispatch. However depending upon the destination location it may take longer between 2 to 5 days
If you want us to deliver the products on a later date, please drop us an email at firstname.lastname@example.org mentioning your Order Id immediately after placing an order. We would try to comply to this on a best-effort basis by shipping the order later. But we please be aware that there could be some misses due to high volumes of orders.
Once the items have been shipped we strongly recommend against any deferral as the products we are selling are perishable. You need to get in touch with the logistics partner and coordinate with them regarding your preferred delivery date. We would be providing you with the tracking details.
What are the delivery hours?
Our delivery hours are from 9 am to 9 pm, 6 days in a week. We don’t deliver on Sundays or other public holidays
Can shipments be tracked online?
We will be providing the tracking id and you would be able to track the shipments through our logistic partner website.
What if the customer is not available at the time of delivery?
Please ensure you have someone to receive the package at the shipping location. Our logistic partners will try to contact the customers over phone in case the package cannot be delivered and finalize the time of second attempt. 3 attempts are made in 7 days period from the date of 1st attempt made.
Can I gift wrap the shipment
If you have any special delivery requests like gift wrapping or inserting any message, please drop us an email at email@example.com. Obviously, the message should not be offensive and we will use our discretion.
What to do if the shipment received is damaged or does not contain the items ordered?
Please refer to Refund and Replacement policy section
Cancellation & Refund Policy
mysweetstore.in would like to be your friendly online sweet store. Keeping this in mind we have formulated easy, hassle free cancellation and refund policy.
If unfortunately you have to cancel an order, you will need to send an email to firstname.lastname@example.org mentioning your Order ID.
Depending upon when we receive the cancellation request, we will process it as per the below policy
If you cancel your order before your ordered items have been procured:
We will refund the entire amount without deducting any processing charges
If you cancel your order after your ordered items have been procured but not shipped:
We will refund the amount after deducting 50% processing fees. Before that we will be informing you so that if you change your mind decide not to cancel we will ship your original order.
If you cancel your order after your ordered items have been shipped:
Unfortunately, we will not be able to refund the amount in this case
Refunds will be made in the same form that the payment is received within 14 working days from the date of cancellation of order.
Order is cancelled by you
Please refer to cancellation policy above
We are not able to deliver the ordered items
We will contact you in case we are not able to deliver the ordered items. If you ask for a refund, we will refund the entire amount. Alternately, we can deliver some other item that is available at the same rate, post your concurrence.
Product delivered is not what you have ordered
In that case first accept our apologies. Let us know immediately by sending an email to email@example.com mentioning your Order Id and tell us whether you want a refund or an exchange. We will refund the entire amount if you want or send you your ordered items once again at no extra cost. Meanwhile enjoy what has been sent to you – that’s on us.
Packaging is tampered with or damaged before delivery.
Please do not accept the package and return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID. We will exchange it with a fresh package at no extra cost. However, there will be no refund in this case.
Ordered item are spoilt when received
While we have taken many steps to ensure the products reach you in a proper state, in the unfortunate event that the items reaches you spoilt, please contact us immediately at email@example.com mentioning your Order Id.
We will refund the entire amount to you if you want or send you your ordered items once again at no extra cost subject to the following conditions.
- You need to inform us within 6 hours of receiving the items. If you inform us after 6 hours from receiving the item, we will not be able to process the request
- If there is delay in receipt because it could not be delivered at the first attempt due to non-availability at home, we will not be responsible for the items getting spoil and no refund will be made.
- In case a delivery deferral is requested after the products are already shipped, we will not be processing the request and no be responsible in case ordered items perish. There will be no refund in this case.
All the products that we sell are perishable and hence are non-returnable.